Terms of service
Welcome to Elm Harlow. These Terms of Service govern your use of our website and the purchase of products from Elm Harlow.
By accessing our website or placing an order, you agree to these Terms of Service.
Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not violate applicable laws or regulations or interfere with the operation and security of the website.
Products and Availability
We make reasonable efforts to ensure that product descriptions, images, prices, and availability displayed on our website are accurate.
However, product availability may change without notice, and we reserve the right to correct errors or inaccuracies when identified.
Orders
When you place an order, you are making an offer to purchase the selected products.
After your order has been successfully placed, you may receive an order confirmation. An order confirmation does not necessarily guarantee acceptance of the order.
We reserve the right to cancel or refuse an order where appropriate, including in cases of suspected fraud, pricing errors, product availability issues, or other legitimate circumstances.
Pricing and Payment
All prices displayed on our website are shown in the applicable currency at checkout.
Payment must be successfully received before an order can be processed and dispatched.
We reserve the right to correct pricing errors and cancel orders affected by obvious pricing mistakes.
Shipping
Orders are generally processed within 1–2 business days.
Standard delivery typically takes 3–5 business days after processing.
For complete information, please refer to our Shipping Policy.
Returns and Refunds
Eligible purchases may be returned within 30 days of receiving the order, subject to the conditions described in our Refund & Returns Policy.
Please review our Refund & Returns Policy before sending an item back.
Intellectual Property
All content on the Elm Harlow website, including text, graphics, logos, photographs, designs, and other materials, is owned by or licensed to Elm Harlow unless otherwise stated.
You may not reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.
Limitation of Liability
To the extent permitted by applicable law, Elm Harlow will not be responsible for losses resulting from circumstances outside our reasonable control.
Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, or applicable requirements.
The updated version will be posted on this page with the revised date.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Elm Harlow
24 Charles St
London W1J 5DT
United Kingdom
Email: support@elmharlow.shop
Phone: +44 20 7629 0763
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)